Refund policy
RETURN POLICY & WARRANTY GUIDELINES
OUR RETURN POLICY
At Sleep Sovereign, we believe in thoughtful purchasing and products made to last. Many of our offerings are handcrafted, made to order, or produced in small batches by independent manufacturers.
To preserve product integrity and support the artisans behind our collection, all sales are final.
We do not offer sleep trials, comfort guarantees, or returns for changes of mind.
We understand that unexpected circumstances arise and may consider exceptions on a case-by-case basis. Any return or exchange requires prior written approval and may be subject to shipping or restocking fees.
We encourage you to reach out before purchasing if you have questions about materials, sizing, or product suitability.
MANUFACTURER RETURN & WARRANTY POLICIES
The following guidelines apply to products purchased through Sleep Sovereign. Manufacturer warranties cover qualifying defects, not changes in comfort preferences or normal wear.
Dapwood
Made-to-order furniture is final sale. Manufacturing defects are handled according to Dapwood’s applicable warranty. Natural variations in wood grain, color, and movement are not considered defects.
Sleep & Beyond
Final sale. Limited manufacturer warranties range from 1–10 years depending on the product. Coverage applies to qualifying manufacturing defects.
The Futon Shop
Final sale. Limited manufacturer warranties range from 6 months to 7 years depending on the product. Direct-purchase comfort exchange programs do not apply to Sleep Sovereign orders.
Capitol Bedding
Our Organic Heirloom Mattress carries a 10-year limited manufacturer warranty. All sales are final, with no sleep trial or comfort exchange.
Healthy Body Head to Toe / Organic Bed & Baby
Handmade and custom products are final sale. Qualifying pillows carry a 1-year manufacturing warranty. Coverage for other products varies.
MLILY
Final sale. Most mattresses carry a 10-year limited warranty. Coverage for pillows, protectors, adjustable bases, and other products varies by model.
Organics and More
Final sale. Manufacturing defects are reviewed according to the applicable product warranty.
Cozy Earth
Final sale. Qualifying bedding and bath products carry a 10-year manufacturer warranty. Apparel warranty coverage varies by product.
RD Alchemy
Personal care products are final sale. Please report damaged, defective, or incorrect merchandise within 3 days of delivery.
Griffin Remedy
Personal care products are final sale. Damaged, defective, or incorrect merchandise will be reviewed for an appropriate resolution.
Quinntessentials
Small-batch botanical products are final sale. Natural variations in color, scent, and consistency are not considered defects.
Dr. Bronner’s
Final sale through Sleep Sovereign. Qualifying personal care products may be eligible for Dr. Bronner’s separate 45-day satisfaction guarantee when purchased through an authorized retailer.
InnoMax
Final sale. Limited warranties vary by product, with some water mattresses carrying coverage of up to 20 years. Certain extended warranties are prorated, and shipping or replacement charges may apply.
SHIPPING & DELIVERY ISSUES
Please verify your shipping address before placing an order.
Additional shipping charges resulting from incorrect addresses, refused deliveries, or unsuccessful delivery attempts may be the customer’s responsibility.
Shipping delays do not automatically qualify an order for cancellation or refund. Lost or damaged shipments will be investigated with the carrier.
Please inspect your order upon arrival and contact us promptly if anything is damaged, defective, missing, or incorrect.
Retain all original packaging until the issue has been resolved.
WARRANTY CLAIMS
We stand behind the quality of the products we carry and are happy to assist with manufacturer warranty claims.
To initiate a claim, please email us with your order number, a description of the issue, and photographs when applicable.
Manufacturer warranties generally require proof of purchase and proper product care. Coverage, exclusions, and remedies are determined by the applicable manufacturer’s written warranty.
Shipping, inspection, or replacement charges may apply depending on the manufacturer’s terms and applicable law.
Please do not return merchandise without prior authorization.
OUR COMMITMENT
We value our relationships with customers and the independent makers behind our products. When concerns arise, we’ll work with our manufacturing partners to find a fair resolution.
Nothing in this policy limits rights or remedies provided under applicable consumer protection laws.
Sleep Sovereign
info@sleepsovereign.com
619-287-2337