SUPPORT

FULL SATISFACTION GUARANTEE & RETURN POLICY

We stand behind the quality of all our products and are committed to your satisfaction. If you are not fully satisfied with any item from our store, you may request a return. Returns are subject to approval through a simple claim process to ensure we maintain the highest quality and service. For detailed information on our return process, please visit our Returns & Refunds page.

To initiate a return, please contact our customer service team within 30 days of receiving your product. Each claim will be reviewed on a case-by-case basis to ensure it meets our return policy criteria. Upon approval, we will guide you through the return process.

MATTRESS WARRANTY REQUIREMENTS

WATERPROOF COVER REQUIRED
A waterproof cover must be used to protect your mattress and ensure its longevity.

STAIN-FREE CONDITION
To maintain warranty coverage, the mattress must remain free of stains.

MANUFACTURER WARRANTIES FOR NEW MATTRESSES
All new mattresses come with manufacturer warranties, which we will help facilitate. Keep your proof of purchase, ensure the mattress is in stain-free condition, and follow the proper support guidelines to keep your warranty valid.

LAW TAG
The law tag must remain attached to ensure your warranty remains valid.

PRODUCT WARRANTY INFORMATION

SOMMEIL BEDDING WARRANTY
We warranty our bedding products against manufacturer defects:

• Pillows: 2 years
• Pads and Comforters: 3 years

MLILY WARRANTY
10-YEAR UNCONDITIONAL WARRANTY
Mlily mattresses are backed by a 10-year unconditional, hassle-free warranty.